Service and maintenance
Our approach to maintenance is to provide an efficient and cost effective first time resolution to customer problems and system failures. Our in-house help desk, has controlled internet connections to our client system. So when a fault is reported it is responded to promptly, often resolved from the office. However if an engineer is required to attend then it is with good knowledge of the problem from the help desk. This avoids the customer frustrations of engineers turning up simply to confirm there is a fault.
The well equipped service vehicles hold a stock of loan replacement equipment, test rigs comprehensive tool kits and relevant access equipment..
All engineers attending a call will have prior site knowledge. They will be aware of all signing in procedures, access times to cameras, all to ensure an efficient service is provided
Our approach to maintenance is to provide an efficient and cost effective first time resolution to customer problems and system failures. Our in-house help desk, has controlled internet connections to our client system. So when a fault is reported it is responded to promptly, often resolved from the office. However if an engineer is required to attend then it is with good knowledge of the problem from the help desk. This avoids the customer frustrations of engineers turning up simply to confirm there is a fault.
The well equipped service vehicles hold a stock of loan replacement equipment, test rigs comprehensive tool kits and relevant access equipment..
All engineers attending a call will have prior site knowledge. They will be aware of all signing in procedures, access times to cameras, all to ensure an efficient service is provided